Generally, orders are shipped within 1 working day of payment. Our warehouse only operates on Monday-Friday during standard business hours and takes normal holidays. Orders made during weekends or holidays may take a longer time. An email with a tracking number will be sent to your email once the order has been shipped. Please note: Tracking information may take 24 to 72 hours to update and may take longer during weekends, events, or holidays.

Product purchased from ca.shop.xreal.com can be returned by the original purchaser within 30 days from receiving the product (except for customized products, such as the XREAL AURA Founder Limited Edition, which are non-returnable). Any request after 30 days will not be honored. Products purchased through any other channels, including second-hand purchases (even if the product is new) are not covered by this policy. If this product was purchased from a third-party seller, please refer to the seller's related policy for this product.

Taxes will be calculated and charged at checkout based on your shipping address. To request an invoice, contact support@xreal.com.